What is managed IT?
What is Nocwing managed IT?
Nocwing provides managed IT services, also called outsourced IT, to Georgia organizations, with plans for small and mid-sized businesses that scale all the way to enterprise. Every Nocwing service is built around the three R's: Revenue, Risk, and Return. We keep the money coming in by keeping your computers, network, and phones running. We keep you from losing the money you have with 24/7 cybersecurity and compliance. And we help you turn what you've earned into more with a helpdesk, account management, strategic advisory, technology roadmapping, and managed AI.
Return only counts if it shows up in your numbers, as revenue up or costs down. Clients pay a flat monthly fee per user and per device. Nocwing has provided IT services from its office at 415 W Wall St in Griffin, Georgia since 2002, and serves businesses across South Atlanta and Middle Georgia.
Revenue: we keep the money coming in
Risk: we keep you from losing the money you have
Return: we help you turn what you've earned into more
Measured in your numbers, not ours
R2 · Risk · Defense
Risk: we keep you from losing the money you have
One ransomware attack, fraudulent wire transfer, or failed audit can erase years of profit. These two plans keep that money where it belongs.
Security+ · Included with every plan
Managed cybersecurity
Our 24/7/365 Security Operations Center provides human-led managed detection and response (MDR) to catch threats early, before they turn into a ransom demand or a fraudulent wire transfer.
Every device is covered by antivirus and EDR, every inbox by spam and phishing filtering, and every user by a company-controlled password manager. Workstation and Microsoft 365 backups mean your data can be recovered if the worst happens.
Compliance+
Proof that you're protected
A failed audit, a lost contract, or a denied cyber insurance claim costs real money. Compliance+ documents and tracks your controls for HIPAA, PCI-DSS, NIST, and CIS.
When an auditor, insurer, or client asks how you protect their data, you have the answer in writing.
R3 · Return · Offense
Return: we help you turn what you've earned into more
Helpdesk and account management
People+ gives your team a helpdesk to call by phone, email, or tray icon, and a dedicated account manager who knows your business and your decision makers.
Strategic advisory and roadmapping
Your strategic advisor builds a technology roadmap and finds the return on what you spend protecting revenue and reducing risk, measured in your revenue and costs, not ours.
Intelligence+ managed AI
We document how your business works, define measurable outcomes, and build AI tools and agents to raise revenue or cut costs. We work with Claude, Microsoft Copilot, or whichever AI platform best delivers the outcome.
Who It's For
From small business to enterprise
Nocwing has plans for small and mid-sized businesses that scale all the way to enterprise, so your IT grows with you. We specialize in manufacturing, accounting and finance, law firms, construction, and local government, and we also offer co-managed IT for companies that have their own IT staff.
How managed IT pricing works
One flat monthly fee based on your people and your devices, with agreements in 12, 24, and 36-month terms.
Per user
People+ is priced per user
Each covered person gets helpdesk access, remote support during business hours with no hourly billing, account management, and strategic advisory.
Per device
Technology+ is priced per device
Every covered server, workstation, and network device is monitored, patched, and maintained. A monthly true-up means you only pay for what you have. Projects, hardware, software, and after-hours work are quoted separately.
Included with all plans
Security+ is included with every plan
Every client is protected by our 24/7/365 SOC, endpoint protection, email filtering, cloud backup, and password management.
Frequently Asked Questions
Common questions about Nocwing managed IT services.
What are Nocwing's three R's?
Revenue, Risk, and Return. Every Nocwing service maps to your money. Technology+ and Voice+ keep the money coming in by keeping your systems and phones running. Security+ and Compliance+ keep you from losing the money you have. People+ and Intelligence+ help you turn what you've earned into more, and that return is measured in your numbers, as revenue up or costs down.
What is outsourced IT?
Outsourced IT means hiring an outside company to handle your business's technology and security instead of building an internal IT department. Nocwing provides a helpdesk, 24/7 monitoring and threat response, maintenance, on-site support, and strategic advisory for one monthly fee.
What is the difference between managed IT and break-fix IT?
Break-fix providers bill by the hour when something breaks, so downtime costs you twice: lost revenue and a repair bill. Managed IT providers like Nocwing charge a flat monthly fee and work to prevent problems with 24/7 monitoring, security, patching, and planning.
Is cybersecurity included in Nocwing's managed IT?
Yes. Every Nocwing client is protected by Security+, which includes a 24/7/365 Security Operations Center with managed detection and response, antivirus and EDR, email filtering, cloud backup, and a password manager.
What size businesses does Nocwing work with?
Nocwing has plans for small and mid-sized businesses that scale all the way to enterprise, so your IT can grow with your organization.
How much do managed IT services cost?
Nocwing charges a flat monthly fee. People+ starts at $99 per user per month, with tiered pricing that lowers your per-user rate as your team grows. Technology+ is $49 per device, and Security+ is included. Use the estimator on this page for a starting number; final pricing is confirmed after a free assessment.
How fast does Nocwing respond?
Every request is prioritized by business impact, so issues that stop multiple people from working are handled first. Once Nocwing responds, the issue is worked until it is resolved.
Does Nocwing provide on-site IT support?
Yes. On-site support is available at client locations across South Atlanta and Middle Georgia, including Spalding, Henry, Fayette, Clayton, Coweta, Butts, Lamar, Pike, Monroe, Bibb, Houston, and Jones counties.
Can Nocwing work alongside our internal IT staff?
Yes. Nocwing's co-managed IT option supports your internal IT team with helpdesk coverage, monitoring tools, security, and backup.
How long does it take to switch to Nocwing?
Onboarding takes about one month. Nocwing completes a full infrastructure assessment within 60 days and gives you a written action plan.
How long are Nocwing's contracts?
Nocwing offers 12, 24, and 36-month managed IT agreements.
What hours is the Nocwing helpdesk open?
Monday through Friday, 8:00 AM to 5:00 PM Eastern, excluding major holidays. Monitoring and the Security Operations Center run 24/7, and after-hours support is available.
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