What is co-managed IT?
Your IT team, with Nocwing behind it
Co-managed IT is a partnership where Nocwing works alongside your internal IT staff instead of replacing them. Your team keeps control of strategy, vendor relationships, and the knowledge only they have. Nocwing fills the gaps: helpdesk overflow, 24/7 monitoring, after-hours coverage, cybersecurity, and the enterprise tools your team needs. Like every Nocwing service, it's built around the three R's: protecting your revenue, reducing your risk, and growing your return.
You decide what we handle. Every co-managed relationship starts with a written plan that spells out who owns what, so nothing falls through the cracks. Nocwing has supported Georgia organizations from its Griffin office since 2002.
Revenue: no downtime when your IT person is out
Risk: a 24/7 security team behind your IT staff
Return: time for projects that grow the business
You keep control. We add depth.
R2 · Risk · Defense
Risk: a security team behind your IT team
Most internal IT teams aren't staffed to watch for threats around the clock, and one missed alert can cost more than a year of IT budget.
Security+ · Included
A 24/7 security overlay
Our 24/7/365 Security Operations Center provides human-led managed detection and response (MDR) to catch threats early, before they turn into a ransom demand or a fraudulent wire transfer.
Every device is covered by antivirus and EDR, every inbox by spam and phishing filtering, and every user by a company-controlled password manager. Workstation and Microsoft 365 backups mean your data can be recovered if the worst happens.
Continuity
No single point of failure
If your only IT person is out, on vacation, or moves on, your business shouldn't be exposed. Nocwing documents your environment and knows your systems, so coverage never stops.
When auditors, insurers, or clients ask for proof, Compliance+ adds documentation and tracking for HIPAA, PCI-DSS, NIST, and CIS.
R3 · Return · Offense
Return: give your team time for work that grows the business
Projects that move the numbers
With routine tickets and monitoring handled, your team can finally finish the migrations, upgrades, and automation projects that raise revenue or cut costs.
Enterprise tools for your team
Your staff gets Nocwing's remote monitoring and management (RMM) platform and our professional services automation (PSA) system for ticketing, scheduling, project tracking, and reporting.
Depth without another hire
Get specialists in security, cloud, and networking for less than the cost of another full-time engineer. Add a virtual CIO for roadmaps and budgets whenever you want strategic help.
Who It's For
Built for IT teams that are stretched thin
Co-managed IT is a strong fit if your IT team is falling behind on tickets, projects keep slipping, nobody covers nights and weekends, or security and compliance demands have outgrown your team's bandwidth. If you don't have internal IT staff, our fully managed IT service is usually the better fit.
How co-managed IT pricing works
Every co-managed engagement is scoped to your team: the people and devices we support and the responsibilities we take on. Agreements are available in 12, 24, and 36-month terms.
Per user
Support for your users
Remote helpdesk coverage for the people you want us to support, coordinated with your internal team.
Per device
Monitoring for your devices
24/7 monitoring, patching, and alerting on the servers, workstations, and network devices in scope, with a monthly true-up so you only pay for what you have.
Included with all plans
Security+ is included
Every client is protected by our 24/7/365 SOC, endpoint protection, email filtering, cloud backup, and password management.
Frequently Asked Questions
Common questions about co-managed IT with Nocwing.
What is co-managed IT?
Co-managed IT is a partnership where an outside IT provider works alongside your internal IT staff instead of replacing them. Your team keeps control of strategy and key decisions, and Nocwing fills the gaps with helpdesk support, 24/7 monitoring, after-hours coverage, cybersecurity, and enterprise tools.
What is the difference between co-managed IT and fully managed IT?
With fully managed IT, Nocwing acts as your entire IT department. With co-managed IT, you keep your internal IT staff and Nocwing takes on the responsibilities you choose. Co-managed IT requires at least one internal IT person.
How does co-managed IT fit Nocwing's three R's?
Revenue: 24/7 monitoring and after-hours coverage keep your business running when your team can't be everywhere. Risk: Security+ puts a 24/7 security operations center behind your IT staff and removes the single point of failure. Return: with routine work handled, your team has time for projects that raise revenue or cut costs.
Who is co-managed IT for?
Organizations with a small internal IT team that is falling behind on tickets, has no after-hours coverage, keeps delaying projects, or faces security and compliance demands beyond its bandwidth.
Will Nocwing replace our IT staff?
No. Co-managed IT is designed to support your IT team, not replace it. Your staff keeps ownership of strategy, vendor relationships, and the work they want to keep.
Who decides what Nocwing handles?
You do. Every co-managed engagement starts with a written responsibility plan that spells out who owns helpdesk, monitoring, security, backups, projects, and after-hours coverage. The plan is reviewed regularly as your needs change.
Is cybersecurity included in co-managed IT?
Yes. Security+ is included, with a 24/7/365 Security Operations Center providing managed detection and response, antivirus and EDR, email filtering, workstation and Microsoft 365 backup, and a company-controlled password manager.
What tools does our IT team get?
Your team gets access to Nocwing's remote monitoring and management (RMM) platform and our professional services automation (PSA) system for ticketing, scheduling, project tracking, and reporting.
Does Nocwing provide after-hours and on-site support?
Yes. After-hours support is available nights, weekends, and holidays. Remote user support is included, and Nocwing coordinates with your internal staff whenever on-site help is needed across South Atlanta and Middle Georgia.
How is co-managed IT priced?
Pricing is scoped to your team, based on the users and devices Nocwing supports and the responsibilities we take on. Co-managed IT typically costs less than adding another full-time engineer. Agreements are available in 12, 24, and 36-month terms.
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